Disclaimer & Privacy Policy

Disclaimer & Privacy Policy Kaminto Holding

Kaminto cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Kaminto Holding. The effective date for the validity of these conditions is 08/12/2024, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

PRIVACY STATEMENT

This is the privacy statement of Kaminto Holding (hereinafter: “we” or “us”). In it we explain what we do with your personal data and why we do it. If a term is not defined in this statement, it has the meaning as described in the GDPR (General Data Protection Regulation EU 2016/679). Please take the time to read this statement in its entirety so that you are fully informed. If you have any questions about this statement, please contact us. Our contact details can be found at the end of this statement. We respect your privacy and are committed to protecting your personal data. In this privacy statement we explain what we do with your personal data when you visit our website (regardless of where you visit it from), what your privacy rights are and how the law protects you.


WHOSE PERSONAL DATA DO WE PROCESS AND HOW DO WE OBTAIN THIS DATA?

We process the personal data of customers who have (had) direct or indirect contact with us. We receive the data directly from you, when you visit our website, create an account and fill in certain data or when you contact our customer service. In some cases, we receive your data from others. When someone sends an order directly to you, for example as a gift, we receive your name and address details. We can also receive data from other parties, but only when you have given those parties permission to provide us with certain data.

 

WHAT DATA DO WE PROCESS FROM YOU AND HOW LONG IS IT STORED?

DATA IF YOU ORDER SOMETHING FROM US

With every order you place with us, we process the following personal data:

  • Salutation
  • First and last name
  • Delivery address (street, house number, zip code and city)
  • Billing address (street, house number, zip code and city)
  • Phone number
  • [Optional] date of birth
  • Email address
  • IP address (30 days)

We process this personal data in order to process your orders and to answer any questions about your order. The processing grounds we use are the execution of the agreement we have concluded with you and the fulfillment of our legal obligations. Think of our legal administrative obligations.
We are legally obliged to keep data from your orders (such as invoices and other accounting documents) for 7 years.

DATA WHEN YOU CREATE AN ACCOUNT

To make ordering easier, you can also choose to create an account. If you create an account and enter the relevant data, we process the following personal data:

  • Salutation
  • First and last name
  • Addresses entered in the address book
  • Orders you place
  • Reviews you post
  • Phone number
  • Email address

We process this personal data to process your orders and to answer any questions about your order. We use your orders and reviews to gain insight into your preference for our products.
You can choose to save your credit card details when placing an order. This way you can use the same credit card for your next order without having to re-enter all the details. You can view and delete the saved credit card details in your account.
The grounds we use to process your , first name, last name, addresses, telephone number and email address are: the execution of the agreement we have concluded with you and the fulfillment of our legal obligations. We use your orders and reviews based on the legitimate interest to simplify transactions and to gain insight into the product preferences of our customers. This allows us to adjust the composition of the assortment to the preferences of our customers.
After deleting your account, we will only retain your data if we are legally required to do so. If this is not the case, your account data will be deleted immediately (with the exception of order data, such as invoices, which we must retain for 7 years).

WHEN YOU CONTACT OUR CUSTOMER SERVICE

We have a customer service to answer questions and solve problems. You can call, email or chat with us or send a message via social media, such as Facebook and Instagram.
We can help you more efficiently by storing your data. In doing so, we process the following personal data:

  • First and last name
  • Email address (if you email us)
  • Phone number (if you call us)
  • Notes on customer contact
  • IP address (if you chat with us)

A telephone conversation may be recorded for training and analysis purposes. At the beginning of the conversation you will be informed that the conversation may be recorded, the purposes of such recordings and the intended recipient. You have the right to object to this. You also have the right to request access to such a recording. We have a legitimate interest to use these interactions to improve our services. We store the telephone conversation for 3 months.
If you ask a question via social media, we will store the data we receive with the data we already have about you. We do this to be able to respond to your question or comment as best as possible and to be able to provide you with more personal service later.
Questions you ask our customer service will be kept for a period of 6 months.

WHEN YOU GIVE A REVIEW OF OUR PRODUCTS

We like to collect reviews about our products in order to improve products and also to better help other customers. If you leave a review with us, the review will be assessed on criteria of legislation and regulations and you agree that we can contact you based on your review. In doing so, we process the following personal data:

  • Email address
  • Name (this may also be a so-called nickname)
  • Review

WHEN YOU GIVE A REVIEW OF YOUR EXPERIENCE ON THE WEBSITE

We like to collect reviews about our services. For this we use a third party, Trusted Shops. Trusted Shops offers not only the possibility to give a review, but also free buyer protection. During the completion of the ordering process, on the thank you page, we explicitly ask you for permission to use Trusted Shops. If you give permission, the following data will be exchanged with Trusted Shops after which the review process will be started and you will enjoy buyer protection:

  • Order date
  • Order number
  • Purchase amount
  • Payment Method
  • Customer number
  • Email address
  • Name of the webshop
  • IP address

If you have an account with Trusted Shops or have previously given your consent to Trusted Shops services in another webshop, this consent will not be requested again in our webshop. You can find more information about Trusted Shops here. For more information:

https://www.trustedshops.nl/juridische-informatie/

ANALYSIS

When you visit and browse our website, we process the following information in the form of cookies or similar technologies (see also our cookie statement):

  • Your approximate location based on part of your IP address
  • What you do on our website, for example what you click on
  • Your type of internet browser and the type of device you use to visit our website

We process this data based on our legitimate interest to improve the website and to gain insight into the product preferences of our customers.
We will only store your visitor data for as long as we are required to do so and for a maximum of 26 months. After that, we will ask you for permission again, otherwise the data will be permanently deleted.

MARKETING

We use various forms of marketing. We use e-mail, social media and/or other media. Advertising banners that we use on our and third-party websites also fall under the channels that we use for marketing. We try to make the marketing communication as relevant as possible for you. For this we need data that helps us understand what your interests are and what you are looking for. We analyze your behavior based on our marketing expressions. We also analyze the response and effectiveness of our campaigns based on your response and behavior with regard to them.

WHEN WE SEND YOU OUR NEWSLETTER

With our newsletter we would like to draw your attention to new developments and offers. You can subscribe to the newsletter via the website. We will only send you newsletters if you have given your explicit consent. We store your consent to receive newsletters so that we can establish our legal basis for sending newsletters. When you unsubscribe from the newsletter, we will immediately remove your e-mail address from our list. With our newsletter we would like to draw your attention to new developments and offers. If you use our newsletter, we process the following information:

  • Email address
  • What you click on in the newsletter

We use your email address to send you the newsletter. You can unsubscribe from the newsletter at any time by clicking on the unsubscribe link in the newsletter or, if you have created an account, by withdrawing your consent in your account. We use your click behavior to determine which parts of the newsletter you are interested in. We use this information to compile the newsletter. We process your click behavior based on our legitimate interest in gaining insight into the preferences of our customers.

WHEN WE SHOW YOU ONLINE ADVERTISEMENTS

We advertise our products on third-party websites and social media platforms. For this purpose, advertising networks and media agencies are used. When we do this, we process the following data:

  • Your historical purchases
  • Your click behavior on the site and online advertisements from us
  • Your IP address or advertising ID

If you click on an online advertisement for our products (for example on Google or Facebook), we will record on our website that you have clicked on an advertisement and where the advertisement in question was shown. We only process this personal data if you have given permission for the placement of the cookies that are linked to the relevant processing. You can withdraw your permission for these advertising cookies at any time via the cookie statement. If you create an account or have made a purchase, we can use your e-mail address to assign you to an audience that we provide to a channel in order to show you an advertisement or to ensure that the advertisement is not shown. Your e-mail address is always 'hashed', which means that it is not readable but can be used for automated processing. We do this, for example, if you have shown interest in a product on our website, but have not (yet) purchased it or if you have purchased a specific product multiple times.

WHEN WE CONDUCT AN NPS AND CUSTOMER SATISFACTION SURVEY

We conduct customer satisfaction surveys (surveys) among customers who order from us. For this purpose, we work together with marketing partners with whom we have a processing agreement. In doing so, we process at least the following personal data:

  • Email address
  • Name

We process this data based on our legitimate interest to gain insight into our customers' preferences regarding products or the user-friendliness of the webshop. Participation in a customer satisfaction survey is of course not mandatory.
The partner we work with for NPS research is CloseAlert, the partner we work with for customer satisfaction research is InSites Consulting,

https://www.insites-consulting.com . Personal data will be deleted 1 day after the research is completed.

WHEN WE SHOW YOU A CAMPAIGN ON OUR WEBSITE

On our website we can promote a campaign through banners and pop-ups. Some of the campaigns offer the possibility to subscribe to our newsletter. In doing so, we process the following data:

  • Email address
  • First and last name
  • [Optional] Salutation
  • [Optional] Date of Birth
  • [Optional] Interests
  • IP address

We only process your data if you have given permission for this. We include your data in our file for sending e-mail newsletters. We use the services of Sleeknote to show a campaign and measure its effectiveness. Sleeknote stores your data for a maximum of 3 months.

AUTOMATED DECISION-MAKING AND PROFILING

By analyzing your behavior on the site, we are able to tailor the website to your personal preferences. This also involves profiling. Profiling is any form of automated data processing in which we analyze certain personal aspects of you in order to predict your personal preferences and interests, among other things. We only use your click behavior (viewed products), purchase history and possibly account data to create generic customer patterns. We do not create a separate user profile of you. However, some parts of the website (recommended products) and the content of the newsletter are tailored to your personal preferences by using generic customer patterns.

WHEN YOU PLACE AN ORDER THROUGH ONE OF OUR INFLUENCERS

For our influencer program we work together with Brandbassador. If a code is used that was obtained via one of our influencers affiliated with Brandbassador, we share the following information with Brandbassador:

  • Order number
  • Coupon number
  • Order value

The information is used by Brandbassador for reporting purposes, no further personal data is shared with Brandbassador for customers who place an order through an influencer.

SHARING PERSONAL DATA WITH THIRD PARTIES

Kaminto Holding will not sell your personal information to third parties and will only make it available to third parties that are involved in processing your order. For example, PostNL for the delivery of packages in the Netherlands. We can also share your information with partners who help us with:

  • supporting our customer service;
  • supporting our advertising and marketing campaigns;
  • supporting customer research and obtaining ratings and reviews;
  • the provision of financial services, such as payment services, debt collection agencies and credit reference agencies.

Our employees and third parties engaged by us are obliged to respect the confidentiality of your data. We do not allow third parties to use your personal data for their own purposes; we only give third parties permission to process your data for specific purposes and in accordance with our instructions.
Sometimes we have to pass on personal data to the government. This can occur first of all when certain government institutions need this data to perform their tasks, such as the tax authorities. The police or justice department may also need certain data in the event of fraud or abuse. Finally, certain supervisors may be given access to personal data in the context of an investigation.

VIEW, CHANGE OR DELETE DATA

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw any consent for the data processing or to object to the processing of your personal data. You also have the right to transferability of your data. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or to an organization named by you.
You can send a request for access, correction, deletion or transfer of your personal data or a request for withdrawal of your consent to or objection to the processing of your personal data to Info@purrnbark.com. After establishing your identity, we will inform you within four weeks of receiving your request which personal data we process or can possibly delete, shield or improve.
If you have created an account, you can view and change your details at any time via the My Account page.

HOW IS YOUR DATA SECURED?

We take many measures to protect your personal data. Both organizationally and technically. We have a group of specialists in-house who work daily on securing our systems and searching for vulnerabilities. Through strict access control, we ensure that your personal data is only accessible to employees for whom it is necessary that they work with it. In addition, we regularly have our security tested by external experts. Do we give your data to someone else? Then we demand that the other person handles your data just as carefully as we do, for which an agreement is always concluded with the relevant party/processor.

COMPLAINTS PROCEDURES

If you have a complaint about compliance with this privacy statement or about a violation of your rights under the law, you can contactInfo@purrnbark.com .

In addition, you have the option to file a complaint with the Dutch Data Protection Authority. For the contact details of the Dutch Data Protection Authority, we refer you to their website: https://www.autoriteitpersoonsgegevens.nl/nl

CONTACT DETAILS

Name of data controller: Kaminto Holding.

We use the following trade names: kaminto.nl and Purr-n-bark.com
Business address:
Keukenhoflaan 76
2548PB The Hague

Phone number: 0624903105
Email address: info@purrnbark.com

The privacy statement was last updated on December 8, 2024