Return Policy
We have a 14 day return policy. This means that you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at Returns@purr-n-bark.com or request a return through your account. If your return is accepted, we will send you an email with instructions on how and where to send your package. Please note that you will be responsible for shipping your return. Items returned to us without a return request will not be accepted.
If you have any questions about returns, you can always contact us at Returns@purr-n-bark.com .
Damage and problems
Please inspect your order upon receipt and contact us within 48 hours at Returns@purr-n-bark.com if the item is defective, damaged or if you received the wrong item. Please provide clear photos and an explanation of the defect so that we can evaluate the problem and provide a suitable solution. Please note that depending on the problem, it may take some time for us to
Exceptions/items that may not be returned
Certain types of items may not be returned, such as perishables (such as food, flowers or plants), medications, customized products (such as special orders or personalized items), and personal care items (beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific item.
Unfortunately, sale items or gift cards cannot be returned.
Exchange
The fastest way to get the item you want is to return the item you have and purchase the new item separately once the return is accepted.
Legal 14-day cooling-off period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.
Refund Policy
Once we have received and inspected your return, you will be notified and we will also let you know if the return has been approved (please note, we do everything we can to process the return as quickly as possible, but due to high volumes it can take up to 14 days for us to process the return). If approved, you will automatically be refunded via the original payment method within ten business days. Please note that it can take some time for the bank or credit card company to process and deposit the refund.
Please contact us at Returns@purr-n-bark.com . If it has been more than 15 business days since we approved your return.
Do you have any questions about the possibilities of exchanging a product? Please contact contact our customer service .
